Refund Policy

IJGB (“I Just Got Back”) is a digital marketplace platform that facilitates the discovery, booking, and payment of services offered by independent third-party service providers, including but not limited to beauty, wellness, fitness, food, experiences, and lifestyle services. IJGB does not directly provide or fulfil these services.

This Refund Policy sets out the terms governing refunds, cancellations, and credits on the IJGB platform.

1. General Policy

IJGB is a marketplace platform that facilitates payments for real-world services and physical goods provided by independent third-party service providers.

• All transactions on IJGB relate to real-world goods or services
• IJGB acts solely as a facilitator between customers and service providers
• Refunds for services are subject to the provider’s cancellation policy
• Not all transactions are eligible for refunds

2. Credits (Prepaid Value)

Credits purchased on IJGB constitute prepaid value that is stored in your account and used to pay for bookings on the Platform.

All Credit purchases are final and non-refundable, except where required by applicable law.

• Credits cannot be exchanged for cash
• Credits cannot be withdrawn or transferred outside the Platform
• Credits may only be used for real-world services and physical goods

Where a booking is cancelled or refunded in accordance with a provider’s policy, the refunded amount may be returned to your IJGB account as Credits.

IJGB reserves the right to review, adjust, or revoke Credits in cases of fraud, abuse, or violation of platform policies.

3. Customer Cancellations

• Cancellation and refund eligibility for bookings depends on the individual service provider’s policy, which is displayed at the time of booking.
• Customers are responsible for reviewing these terms before completing a booking.
• Where a cancellation is permitted, refunds (if any) will be processed in accordance with the provider’s policy.

4. Non-Refundable Bookings

Certain bookings may be clearly marked as non-refundable, including:

• Last-minute bookings
• Promotional or discounted services
• Experience tickets or limited-capacity bookings

These bookings are not eligible for refunds under any circumstances unless required by applicable law.

5. Service Issues & Disputes

If a service provider cancels a booking or fails to deliver a service, customers must notify IJGB within 48 hours of the scheduled service time.

IJGB may, at its discretion:

• Review the issue with the service provider
• Facilitate a resolution, rescheduling, or refund where appropriate

IJGB does not guarantee refunds and reserves the right to make the final determination on all disputes.

6. Platform Fees

Where applicable, platform, processing, or service fees charged by IJGB are non-refundable, even if a service provider issues a refund.

7. Chargebacks & Abuse

IJGB reserves the right to investigate and dispute chargebacks and to suspend or terminate accounts involved in suspected abuse, fraud, or misuse of the platform.

Users who initiate chargebacks in violation of this policy may forfeit access to the platform and any remaining credits.